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SDO PAHANG CLIENT'S CHARTER


COMMITMENT : "SDO PAHANG WILL PROVIDE EXCELLENT SERVICE, QUALITY, AND INTEGRITY IN GOVERNANCE BEST PRACTICES TO EFFECTIVELY BASED ON THE FOLLOWING CHARTER :

 

MAIN CORE BUSINESS :

1. Produce performance report on RMLT Project implementation by request within three (3) days.

2. Preparing reports on outcome evaluation of programs/projects within three (3) months after the agreed terms of reference.

3. Respond to the consultation request in the outcome evaluation of programs/projects to the agencies within three (3) days of the application.

4.Project application result submitted via e-Khas within three (3 )days.

5. Manage payment of emergency claims by the member of Parliament in 24 hours.

6. Generate list of the poor/very poor in e-Kasih within two (2) days after application.

7. Investigate and give a feedback within 14 days after receiving complaints about the well-being of the people.

 

SUPPORT SERVICES :

8. First respond to the question/Public Complaints within three (3) days.

 

REHABILITATION SERVICES :

"If For Some Reason SDO PAHANG Can Not Meet Their Obligations Within The Time Promised, We Will Immediately Give Assurance To The Customer To Implement The Responsibilities In The Agreed Time."



 

 

 

 

 

 

 

 

 

 

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